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Chat with your counselor. Press 0 at each prompt. Thanks for having such a great site! Tomorrow is my last day on turbo take off. Wait times when phoning are awful. A popular Medifast alternative.
Plastic found in a dinner entree. It was very nice to see! I can't remember when this happened, maybe weeks ago. I thought the response took longer than it should have. Really tho', I've had great customer service every time I needed them. Wait times when phoning are awful. I am very happy with the 30 pounds that I have lost. I love your food and do not want to totally stop my program.
I am working with adjusting to everyday food lifestyle. But yet, I do not want to give up my program. I believe this will keep me on track with keeping my weight under control. Thank you for my delays in my order. I tried Nutrisystem and found out I am allergic. I tried returning the items as they indicated there was a full refund policy, and they told me I couldn't. I called over seven times during the next 30 days and they were not cooperative or helpful at all.
I got transferred around many times, and never had any help at all. I ended up moving, and canceled my card. Two months after that they tried charging my credit card and claim they shipped product, which I didn't order.
I never received product because I had moved. Very poor customer service! They try and snag you in and force you to keep buying, even if you don't like the product and even if you are allergic to it! I have told a lot of people about this horrifying experience and they are all appalled and said there are much better programs out there! We are sorry to hear that you are unable to eat our food and we apologize for the poor service you've received.
We will be looking into this and reaching out soon. I have spoken with Chanta in her role as counselor. I was impressed with the interest and patience she posses. I am now able to form a more comprehensive plan moving forward with my required personal participation with the Nutrisystem to reach my weight loss goal. I am enthusiastically encouraged with my decision to take on this venture for my future. We are so happy to hear that Chanta was able to help you gain a better understanding of the program!
For more information about reviews on ConsumerAffairs. My NuMi bottle issue was already taken care of. He therefore missed the window to order the bottle in time for the 2nd month shipment. We would like to have it delivered with the order that is coming up for the 3rd month - we get auto delivery, so it is already set up. We are happy to hear that your water bottle issue has been handled but are sad to hear that your husband is still having issues. We will be assigning this to a member of the Consumer Experience Team who will be reaching out soon.
I am very disappointed with the food. Most of it tastes the same to me and actually upsets my stomach. I did not realize I only had two weeks to cancel and much of that was mostly drinks. Then you keep trying different food thinking something will be edible.
I know there is plenty of fine print in contracts that should be read. I do not recall being verbally told about these conditions.
This was a lesson that left a very bad taste in my mouth. We are sorry that the foods upset your stomach and that you were unaware of the auto-delivery nature of the program. Not clear when I ordered that it would be on automatic order. Food is not good, not good instructions, dinners were bland. Too many entrees with spicy tomato sauce and cheese, dinners are bland.
Shakes made me sick. Emails were only to sell more. Thank you for writing this review. We are sad to hear the foods were not to your liking and that the deliveries would be automatic.
We will be looking into your account and reaching out soon. This is a follow-up to the review I posted on September 5. Soon after I posted my first review, a rep from Nutrisystem contacted me via email.
The email was courteous, professional, and apologetic for the experience I had. The rep went on to offer replacement of the damaged food items I had received and encouraged me to give their company another try.
In light of this swift response and their sincere desire to ensure that I was happy with their product and service, I am revising my review. I accepted a ready-made menu that containing some items that I did not enjoy. In the future, I will make a point to select food items that I now know to be more to my liking than others. I am very pleased and heartened by Nutrisystem's timely reply and concern for my purchase.
They deserve a second chance. I ordered my month's supply of diet food from Nutrisystem with high hopes. When the food shipment arrived, most of the frozen breakfast items were broken into small bits; when I opened the packages, the bits fell out.
Then I tried the frozen lunches. Since I take these to work, the only heating option is microwave. Anything with bread or chicken comes out chewy, gooey, and icy cold in the center. It actually made me gag and lose my appetite, which wasn't the diet plan I expected. I am very careful when reading agreements, and for this item to be overlooked was no easy feat. Fineprint at the end will do that to you. To add insult to injury, the obnoxious customer service person on the phone refused to accept my cancellation until she badgered me with questions and hard sell tactics in a desperate attempt to keep me buying their awful food.
Overall, this was a horrible experience. I will never use or recommend Nutrisystem again. We are so sorry to hear about your poor experience with the delivery of your foods, the food itself, and the representative you dealt with.
We will be taking a peek at your account and reaching out soon. Was not satisfied with the taste of most of the foods, had to throw it away and buy something else, and most of the desserts had an ok flavor, And a lot of meals with cheese. I was not happy with that. My first order included items I didn't order and one that I'm allergic to its ingredients. I was told by one person the items were probably substitutions and when ready they would be replaced.
When I called the customer service lady was very rude, basically stated I was lying and wouldn't allow me to speak to a supervisor.
I'm very disappointed with the service I receive so I will take my business to a place that has better customer service. Went thru a few months of products. Following it closely and exercised Sent email to customer support and I was told to think of it as not wasted but I received nutritional food with fiber Now I know why it only got one star. Weight loss system worksstale product and no one to answer to except counselors with no control.
I emailed three correspondences to FIVE different departments only to receive a notice that they don't reply to emails because they were too busy. I also included to them pictures of the moldy carrot cake, along with the packaging that states the date is still okay.
The oatmeal is so stale it sticks to the side of the package and had to pour hot water in the bag to get the product out. Chocolate covered pretzels are stale. We did call and the rep was very nice and stated that she couldn't do anything except replace our stale food. How many packages were bad? I honestly didn't count how many items I threw awayat their prices ANY wasted product is too many! Doesn't anyone there want to see a photo of the stale food?
Does anyone there care? VERY poor about keeping the customer happy, however, are not timid about selling you the program. Shame on you, Nutrisystem. We are sorry to hear about the spoiled and stale items you received. We will be reviewing your account and reaching out soon. I am not sure why in today's time of electronics that it takes so long to get the information.
We are sorry to hear that it took you so long to receive the information you needed for the program. We will be reaching out shortly. Pleased with the conversation with my counselor. I feel I have a better handle on what I should be doing. I am looking forward to losing the weight I have set my goal for. Thank you very much for your help. We are happy to hear that you feel like you understand the program better after speaking with one of our counselors. Please let us know if there is anything else we can do to help!
I wrote in with a few complaints about some of the food I received; some broken food, bags not sealed and crushed muffins. Allison was very helpful and courteous and was able to change my mood. Thank you Allison for being pleasant and helpful.
Thank you for the kind words! We will be sure to pass this compliment onto Allison. Keep up the excellent work on the program, Chris! I didn't know this when I originally call to cancel my account.
Not that I like it, I understand that it was to be paid now. I was on hold for several minutes and when he finally came back he proceeded to tell me that his supervisor was at lunch and would called me back when she returned, "Oh and by the way here's your confirmation for your cancellation".
At that time I received an email from my PayPal account, advising me that I just made a payment to Nutrisystem. The man had the nerve to charge my account while he had me on hold. I have called every day, each rep has told me what he did was ok. This is so sad, that he could do this behind my back and it be ok. My call is being reviewed now sure it is but, we all know how this is going to end.
I will continue to call each day until I get a callback. He knew what he was doing was wrong, why else would he have to sneak and charge me. I want an apology and someone to tell me what he did was wrong! If I were Marie Osmond, I wouldn't want to be known as a spokesperson for a company that has such bad reviews. BBB alone has 99 bad reviews and I am getting ready to add another. I guess that wasn't necessary to be said.
We are sad to hear about the way you were treated when calling. This is NOT okay. After the 3rd call to NutriSystem about a late order, Beth finally came online and made a return customer — yet again — out of me. We are so happy to hear that Beth was able to straighten things out for you. We wish you continued success on and off the program. Rachel was very helpful in helping me to better understand my needs while on the plan and I am very thankful for her professionalism.
So far I am enjoying being on Nutrisystem. All of the food does taste very good. The only negative thing is that when I first order they did not tell me that there was so much chocolate in the turbo box. I specifically requested no chocolate. Maybe training is advisable for people helping people to order food.
Thank you very much. We are so happy that Rachel was able to help you get started on the program. We are sorry that you received so much chocolate after requesting no chocolate. We will be sure to pass this along for coaching. Best wishes as you continue on the program. I have been overcharged.
Counselors at Nutrisystem keep telling me the issue has been addressed but I do not receive a refund. This is very upsetting and seems to me to be a bit fraudulent.
Please refund my money! We are sorry to hear the NuMi promotion fell off after placing the order. I have been on the Women's Uniquely Yours Program for 13 months, and have lost over 90 pounds. The frozen food is amazing, and I was never hungry or felt deprived. The delicious snacks and double chocolate muffins have kept me satisfied and I never felt deprived. Thank you for the kind words and keep up the awesome work! Canadian turkey bacon egg and cheese muffin missing cheese - Thank you for the response.
I did not to think to take a picture of the back with the information. If this occurs on the next I will. The cheese was missing on two of the sandwiches out of four on this order. I was trying to explain to the last counselor that I spoke to what was happening to me with eating the food and that it was making me sick. This is not in regards to Kim in returns. Kim was helpful and very nice to me. Anyway, the last counselor I spoke to was so rude and talked over me and would not let me finish my sentence.
It's really upsetting that I did not write her name down. It would be the counselor that I spoke to before I spoke to Kim. We are so sorry that you had such a poor experience. We will definitely be looking into this and reaching out soon. I had a question about my food. Chat with your counselor.
Very helpful but our chat was interrupted. I need to know how to continue after the first week. You may not load the Data into any computer or copy it without the license of the Owner. The Owner offers you a non-exclusive license on the terms of this Agreement. Provided that you have purchased a Redistribution License, distribute the Data without royalty as part of a distinct application;.
To sell the data in whole or in part and market it as a "Area Code Database" or any other similar designation. This restriction includes any manner that directly competes with our Zip-Codes.
Redistributions in text, original forms or other unprotected formats are prohibited. Encryption or data scrambling is required.
Acceptance You shall be deemed to have accepted the terms of this Agreement by downloading the Data from our servers. Term This license is effective for one year upon purchase and is renewable each year with the repurchase of the redistribution version. It will also terminate if you fail to abide by this Agreement. Ownership The Owner shall at all times retain ownership of the Data. This Agreement applies to the grant of the license only and not to the contract of sale of the Data.
Disclaimer Of Warranties You expressly understand and agree that: Your use of The Service and The Product are at your sole risk. Limitation of Liability To the maximum extent permitted by applicable law, in no event shall Zip-Codes. Indemnity You agree to indemnify, defend, and hold harmless Zip-Codes. Changes to Sites Zip-Codes. Law Governing Law; Consent to Jurisdiction.
This Agreement shall be governed by the laws of the State of New York. Each party consents to the jurisdiction of the Federal and New York State courts sitting in Dutchess County, New York and the appellate courts to which judgments of such Federal and State courts may be appealed , and agrees to commence any litigation hereunder in one of those courts.
If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms. You can also place your order choosing Mail In Check or Purchase Order but you will be unable to download the database until your payment is received. Yes, we can accept purchase orders. Simply go through the order process as normal.
When you come to the payment screen, choose Purchase Order as the payment type and complete your order. You can then print out a purchase order and mail in the payment. Once payment is received, access to download the database will be turned on. When you purchase, you setup a username and password. Each month, we will notify you via email that an updated database is available.
Visit our site and login using your username and password. The updated databases will be available for download in any format we provide as well as a transactional log file with just the changes only. Once your order is completed, you will be able to download immediately. All Quarterly updates are also provided for online download. This ensures fastest delivery as the database is updated each month. When your Area Code Database subscription is expiring, we will notify you by email 30, 10, and 1 day in advance.
You can choose to renew at the current rate, or let your subscription expire. You can continue to use the database after your subscription has expired, but if you don't renew, you won't continue to get Quarterly updates. Currently, renewal prices are the same as the original purchase price. Our Area Code Database is updated every 4 months. The data is current as of September, Back to Top. Our Area Code Database is licensed and compiled from various sources.
Accurate data is critical to the success of your business and ours. In the unlikely event that a portion of data is confirmed as inaccurate, we will correct it within 2 business days.
As soon as your order is confirmed and payment is received, you can download the database. Please email us requesting an FTP Account be setup for you to use in automating your processes. Please include your username or order number for reference. We will have it up and running within 1 hour. We have been selling our databases online since and have become the most trusted source of ZIP code data. What separates us from our competitors is our level of customer service.
We are here every day and we answer the phones during business hours. If you have a question or problem, we are here to help you.
Additionally, we provide the most comprehensive database at the most competitive price. Our competition doesn't even come close. Also, our rigorous data integrity checks make our data the most accurate you can purchase. The data is provided in a separate file or separate table for our Access MDB users. This column will give a "Y" indicating flag letting you know this ZIP Code is located in more than one county making it even easier to use. These are some of the more recognizable customers of Zip-Codes.
These are actual emails from some of our customers: Hi, Thanks, that answers my question. Also, thanks for the very quick reply Wow Jennifer, that is truly fantastic customer service. I've been able to log in so everything seems to be working. Jim; Thanks for your very quick response. After living in Piedmont for over 41 years, I've never heard of no post office in Piedmont, so not sure how it got a PO Box zip , or any others you list other than or I've always used usps.
Guess that's the difference. Thank you so much. I appreciate your prompt help with this matter. I have been a customer of yours at almost every company I work at, and I am always pleased with your products and service.
Hi Jim, I really appreciate you guys adding that feature. We already added it to our site and selected the best number of pages for us. Thank you for the great customer service. Just a note to say you product and your support has been exceptional. John E xxxxxxx, Ph. Thank you very much for the response. We have successfully implemented the radius distance using the suggested method of the SQL function.
Thank you for your professionalism, expediency and impeccable customer service. I will spend some time experimenting with DC over the next few days. I hope to have a nice set of DC maps soon. Your level of customer support is excellent. Thank you so much for the sample information.
Hi Jim, Thanks for the prompt and informative reply. I will note that in my records for future reporting. I just purchased the ZIP codes database today still waiting on my company's accounts payable to mail in the check and look forward to working with the full data set.
Thank you very much for your quick response. We look forward to working with your data and are gratified to see that your customer service is at such a high level. This was super fast and extremely kind of you to refer me to a place that might help. I'm very impressed with the level of service.
Can you tell me what products you offer and how that may help me as a rental agency? Thanks Jennifer - I really appreciate all your help and guidance. You are an outstanding asset for your organization and their customers!
I tried that after I sent the message - and I got it thanks! Great product and will be ordering more for North and Central Texas. Thanks for several years of service. Jayme Robert Biale Vineyards www. I don't think I saw this last time I grabbed the data. Really makes things a lot easier. John xxxxxxx Director of Technology www. Thank you so much for that info, I've been dealing with this issue for years. You must get this question all the time. You guys are fantastic.
Jim, I am very impressed with your prompt and helpful response. I am making a note of this to write about at FrictionFactor. For my first question, our app is allowing users to search up to a maximum of an X miles radius maybe 50 miles around a zip code. I believe that your database allows us to determine the center zip code for a selected metro area. So we will determine all the zip codes within a metro area and then calculate the maximum distance from the center zip code to the outermost zip code and make that our search radius.
However, if any metro areas are larger than our maximum radius it will complicate things. So I am interested to know, if you can tell me, how large the largest metro area is. This is just simply outstanding service! Please forward this to your boss. Thank you very much. So, I called your office - Jennifer answered the call.
AHA; so by including the Primary Record field in my query and also including the letter "P' in the Criteria field my problem was solved. I suggested that she, if interested, might with your assistance learn more about MSAccess - and then get an even better job with you of course.
Once again; 'Little Nell' i. Give this lady a raise or at least 20 bucks in cash for her to enjoy a nice lunch and love her job even more. As my subscription is about to expire in about ten days, I thought I'd check the web for other similar offerings.
I didn't spend an inordinate time searching but after about twenty minutes it became reasonably clear that there was nothing remotely approaching the level of detail provided in your US zip code database by any of your competitors. Thank you for this unbelievably wonderful App!!!!!!!. Thank you so much for all your help today.
I really appreciate your patience, and look forward to working with your company in the future. I have been very pleased with your company and your product over the years. But in particular, I wanted to let someone know that Jennifer telephone support helped me out with some problems today in trying to get and extension on our purchase of your zip code deluxe product.
She was a wonderful person with which to work. Jennifer was knowledgeable, responsive, and had a very pleasant and caring attitude. Sometimes rare these days. I don't usually write to website contact email addresses.
I have a comment and couldn't help myself. What an absolute joy to find a site where the site owner s have gone to the trouble of making it as useful as you have without compensation. If there's a prize for having a really useful website, if you haven't already won, you surely will. I'm only one person, but wish to simply say "Thank You! You're officially "Bookmarked" permanently.
I believe you may be right! I have tried some zip codes that were past issues, some random areas in the recent-past it wasn't hard to find some that fail and all have worked!
I appreciate you monitoring the error-reports, and for taking time to explain what was occurring and solutions you were looking into. Thank you for all your hard work, skill and time applied to working a solution to this.
It's refreshing to know there are still good customer support people out there. You were very helpful. As I mentioned on our call, this is great customer service and something that is becoming all too rare these days. Thanks again for listening to my concern and finding a solution. Thank you so much for your help. You have an excellent customer support team.
Your prompt help saved us a huge time on implementing one of our application. Again thank you for your excellent support. Thank you for your quick response. One more thing that puts your site above the others. You guys are the best Thank you! Hey Folks, Just letting you know; Awesome Site!! I stumbled across your site through a Google search and I'll be linking to it from my website.
It's a great tool for me; as a real estate investor it allows me to quickly focus my property searches. Wow, thanks so much. I am truly amazed at your customer service. The phone was answered by a real person and not a machine, and my email was answered so quickly.
As well you fixed my problem, it is now working for the Canadian locations. I just don't run into great service like this very often, not for paid services never mind a free one. Thanks again Marie www. The zip distance calc is awesome!! Plus weather and a map!! No I remember, I was looking for a way to map a radius!! Jim, Thank you so much. Now I know to push back on my address provider to get an up-to-date address. I appreciate the link to validate the zip code! Thanks for you help and prompt response, Scott www.
Jim, Thank you very much for such a quick response to our needs. Thank you for your prompt reply. My goal for purchasing the product was to see the multiple counties within a zip code.