QUESTIONS ABOUT CHANGING YOUR BENEFIT ELECTIONS
Dear friend, my doctor told me to do weights and eat protein and on a low dose of Abilify i gained 80lbs! You may ask for a replacement Medicare card using your online my Social Security account, call Social Security at or contact your local Social Security office. Since I only used the program for 4 days, and was not able to log into the program after January 4, , I feel that I am entitled to a refund of at least two months — not just the one month I have been refunded. I have called the customer service number and I was told that someone would call me right back and no one ever did. I didn't feel like myself. She is beyond excellent and has helped with our journey for 2 years.
Coverage will be cancelled effective on the last day of the pay period in which you terminate. When coverage stops, you will be sent a separate document that explains your rights under COBRA continuation coverage.
For details on these differences, view the Dental Plans Comparison Chart. No more than one half of the orthodontia lifetime maximum will be paid in any calendar year. Preventative Services are not subject to a deductible. Out-of-network claims are subject to balance billing. See the Health Program Guide for details. The dental plans allow you the freedom to see any dentist you choose.
Dental Blue Options in-network gives you access to a range of participating dental providers to choose from, who have agreed to a discounted set of fees for covered services and accept these amounts as payment in full. If your dentist does not fall within the Dental Blue Options network, you may be required to pay at time of service.
Then, you can submit a claim to Excellus BCBS for reimbursement for the out of pocket costs you paid at the time of service. Before signing up for your biometric screening, please check the Well-U eligibility chart to make sure that you are eligible. You can sign up for your biometric screening using the online E-Health scheduler. There will be a list of upcoming times and locations available to get a biometric screening. Your biometric screening will take approximately 15 minutes, but could be longer or shorter depending on how much information you would like to discuss with the nurse.
You can choose whether you prefer to take the PHA before or after your screening, however, we do suggest that you take it before your screening so that the nurse giving you your screening can make appropriate suggestions based both on your PHA and Biometric Screening results.
You can log in to an existing account or create a new account here. Eligible individuals receive their incentive in pay periods after completing both their biometric screening and their online Personal Health Assessment. Please check the Well-U eligibility chart to see what programs you are eligible for. Lifestyle management programs are no-cost for eligible individuals. Eligible individuals receive their incentive in pay periods after completing a lifestyle management program.
Eligible employees must also be diagnosed with the condition in order to participate in the program. Condition management programs are no-cost for eligible individuals. Eligible individuals receive their incentive in pay periods after completing a condition management program. EAP offers professional guidance to you and your immediate family members when personal or work-related problems become difficult to manage alone.
EAP offers free assessment, short-term counseling and referral information to employees and their family members. All University employees and their immediate family members are eligible for 5 free visits per calendar year per person. If you or another member of your household require more than 5 visits, your EAP counselor will refer you to a counselor in the community that is best suited to address your needs. Once referred, you will be responsible for payment. However, EAP takes into consideration what type of insurance you have and your ability to pay the co-pay.
All services are confidential, unless you give written permission or when mandated by law. The EAP counselor will discuss the issue of confidentiality fully with you prior to or at your first appointment. There may be times when you need to speak with a counselor immediately. If it is after normal business hours 8: Their answering service will contact the EAP clinician on call who will return your call and provide immediate assistance.
BHP offers confidential, one-on-one, in-person or telephonic counseling sessions to help University employees deal with stress, anxiety, and depression.
BHP was developed in response to employee feedback about the need for accessible, affordable, and high-quality mental health care.
Please check the Well-U eligibility chart to see if you are eligible. Secure, web-based video conferencing, accessible via your smartphone, tablet, or any computer with a webcam, used to facilitate long-distance health care, and health-related education.
You will need a smartphone, tablet, or any computer with a webcam. We recommend a secure internet connection, as telehealth will use large amounts of data. Open the app store from your mobile device and download the Zoom Cloud Meetings app. Either enter the number into the Zoom app or click the link from the confirmation email you receive to enter the Zoom session at the time of your appointment.
Eligible individuals have access to the following Well-U programs via telehealth:. You will receive the same program via telehealth as you would in-person. The only difference with telehealth is that you may choose to participate from the location of your choice. All University of Rochester regular full-time and part-time faculty and staff are eligible to participate. You must sign up through the Well-U enrollment site to be eligible for reimbursement.
You may attend meetings outside of the U of R and be eligible for the reimbursement once you sign up here. After the completion of 16 weeks of the program, employees must email a copy of their passbook, their employee ID number, and a copy of their account status to their liaison for those participating at work or to well-u-info rochester. Typically, employees will see the reimbursement in their paycheck within two to three pay periods after they send in the required materials.
Monthly Pass offers members the flexibility to attend meetings anywhere. You may start attending meetings the day that you purchase the monthly pass, but you must print out a Monthly Pass Temporary Card to use until you receive your real one in the mail.
It is a recurring billing model, which renews each month at the special University of Rochester price until you cancel. Your credit card will be charged up to 15 days prior to the end of your first month, and each month thereafter, to ensure you receive your new Monthly Pass on time. An e-mail address and a credit or debit card are required. If you have a problem with mail delivery, or if you ever lose a card, you can print out a Monthly Pass Temporary Card from the WeightWatchers.
Please contact Customer Service at monthlypass weightwatchers. Members can cancel their Monthly Pass through their WeightWatchers. Note that we cannot process cancellation requests at meeting locations.
Except in special refund circumstances, there are no refunds for the current subscription month. If a special refund circumstance exists, the member will be refunded for the entire month, as refunds are based on subscription months and are not prorated.
A full set of rules surrounding Monthly Pass cancellations and refunds can be found on the Weight Watchers website. No, all University of Rochester employee Monthly Pass members, regardless of how they purchased their Monthly Pass are welcome to attend the At-Work meeting. However, if you want to obtain the special University of Rochester pricing and reimbursement, you must cancel your current subscription and sign up for a new subscription with the special University of Rochester discount code.
If you wish to do this, you can contact Weight Watchers directly and have them transfer your existing account history to your new account so you will not lose previously recorded data.
Your Monthly Pass automatically renews each month at the special University of Rochester price until you cancel. Your credit card will be charged up to 15 days prior to the end of your first month, and then each month on that date thereafter, to ensure you receive your new Monthly Pass on time.
At Weight Watchers, weight management is a partnership that combines our knowledge and experience with your efforts. We teach you about good nutrition, activity, and healthy behavior. Upon joining, you are weighed and choose an initial weight goal and ultimate goal.
If your ultimate goal is within the Weight Watchers healthy weight ranges chart which is based on Body Mass Index or has been prescribed by your doctor, you will be eligible for Lifetime Membership when you achieve it and complete the maintenance phase of the Program.
The Weight Watchers two food plans The Flex Plan and the Core Plan are explained, and you choose the one that suits you best initially. Members are taught the 8 Good Health Guidelines and the four pillars of the Weight Watchers program, which include eating healthy, being active, optimizing healthy behaviors, and the importance of a supportive environment.
Please visit the Weight Watchers site to find local meeting locations. Once you have registered for and purchased a Weight Watchers Online subscription, you may access it via WeightWatchers. Help is available in the upper right-hand corner of every page on WeightWatchers. The typical response time is within 24 hours. The Become a Runner program starts out with a mix of walking and running and very slowly progresses to all running.
By the end of the program you will run 3. At the beginning, expect to walk 1 minute, run 1 minute or as much as you can for 20 minutes total.
Register through the YMCA website- http: You will find additional enrollment information on the Well-U, Become a Runner page. You must attend 7 of the 9 in-person training sessions to receive the refund. Enter your employee ID number correctly and you will receive your refund loaded into your paycheck within 2 pay periods of program completion. This is your chance to meet the coach, look over the training plan, and ask any and all questions you have before committing to the program.
Refunds for participants dropping from the program will not be issued. Running in the rain is fun! Unless weather conditions are extreme, we will be running outside. Parking costs are based on the program location for each session. Listed below are the parking options for each location:. Parking is available in the visitor lot at Saunders Research Building for a fee. Well-U will not cover the cost of parking. This is about a minute walk to Saunders Research Building.
Champions are responsible for promoting wellness programs and events to their coworkers and communicating the needs and wants of their department back to Well-U. At the beginning of each year we require Champions to reenroll in order to affirm their commitment to being a Champion and allow new people to sign up if the previous Champion is no longer interested in being a Champion. Along with the title, Well-U also holds quarterly events, exclusively for our Champions, to thank you all for your dedication to health and wellness in our UR community.
The majority of classes are held once a week for 8-week sessions, and you must sign up again after the 8-week session is over if you would like to continue attending. Session begin and end dates are listed on the Well-U fitness class page. Certain classes are held on a monthly basis. Participants enrolled in classes that are held monthly must still re-sign up at the end of every session.
If someone is no longer able to attend, we immediately notify the next person on the waitlist. As a waitlist member, you may be notified to join the class early on, or you may never get into the class. We encourage all employees to pay attention to the registration opening date and enroll as early as you can.
Sign up for the Weekly Wellness newsletter to receive information about fitness class registration dates. As per the Enrollment Policy, employees may only enroll in 1 class per session. However, if a class still has open spaces in it after the first class, you may sign up for a second class. If you cannot make it to a class, please notify your instructor at least 24 hours in advance when possible so that we can notify the next person on the waitlist. Log on to Securian Life's website, www.
Pays the policy benefit and any accumulated cash value if the insured person dies during the term of coverage.
Allows you to set aside money that can be used during your lifetime for longer term financial needs such as paying for college, buying a new home or building retirement funds. Often used to cover a specific need such as covering medical bills and burial or paying off a home mortgage.
You may continue all of your GUL coverage until age if you terminate, retire from the University of Rochester or become ineligible for the plan. You may continue your GOTL coverage, within limits, until age 70 if you terminate, retire from the University of Rochester or become ineligible for the plan. Service completed at any higher educational institution, teaching hospital, not-for-profit research foundation, or not-for-profit support organization for higher educational institutions, as well as service at a member of the controlled group of the University, will count towards the two-year service requirement.
To receive this service credit, you must complete a Retirement Service Credit Form. Complete the form within 90 days of your appointment date to receive University Contributions retroactively. Thompson Health System, Inc. All employees are eligible to make Voluntary Contributions; except you are not allowed to participate if you are a student whose employment is incidental to your education at the University.
In addition, eligible employees will be automatically enrolled explained below to make Voluntary Contributions. Effective July 1, , newly hired or rehired eligible faculty and staff will be automatically enrolled to make their own contributions, unless you affirmatively elect a different percentage or affirmatively decline to make contributions within 60 days of becoming eligible to participate in the Plan.
If you opt out within 60 days of becoming eligible, no contributions will be withheld from your paycheck. Once automatic Voluntary Contributions start, you may elect to change or stop Voluntary Contributions at any time.
You may elect to make Voluntary Contributions as soon as you are hired, and you may increase, decrease or begin making Voluntary Contributions any time during the year. Complete your election online at TIAA.
For the Plan Year during which you satisfy the eligibility requirements, Direct Contributions will be made on base salary paid for full payroll periods after you satisfy the eligibility requirements i. The University Direct Contribution is calculated each pay period based on your eligible gross earnings, using your accumulated earnings throughout the plan year July 1, June 30, and follows the formula below:. No, the University of Rochester Retirement Program is not a matching plan.
For the Plan Year during which you satisfy the eligibility requirements, Direct Contributions will be made for base salary paid for full payroll periods after you satisfy the eligibility requirement, regardless of your Voluntary Contributions.
To review your contributions, log into your TIAA account online tiaa. You are not required to take action to begin receiving University Direct Contributions; however, you can complete your enrollment, elect your investment allocations, and designate your beneficiaries online at tiaa. You will receive your first contribution on earnings from the first full pay period in which you are eligible.
If you become eligible in the middle of a pay period, you will receive your first contribution with the next pay period's earnings. Your combined pre-tax and Roth after-tax Voluntary Contributions to the Retirement Program may be made in any amount up to the limits imposed by the Internal Revenue Code. Maximum annual Voluntary Contribution limits for Calendar Year You may be able to 'roll' a distribution from another unrelated employer's plan and certain IRAs to the Retirement Program, provided that the distributing plan or IRA was qualified and the following requirements are met:.
If you have any questions about rollover contributions or would like to initiate a rollover into the Retirement Program, contact the record keeper, TIAA, at You may choose from wide range of mutual funds and annuity options from well-known financial providers. View the Investment Menu for more information. Additional information on these funds, including performance, can be found at tiaa. TIAA can help you to understand, enroll, and manage your participation in the University of Rochester Retirement Program at no additional cost.
Call , or schedule an individual advice session, with a local TIAA financial consultant. To schedule a session, go to TIAA. When you sever from employment from the University and members of its controlled group, you have four options with your accounts:.
The b Retirement Program allows eligible employees the opportunity to save for retirement on a tax-advantaged basis and provides a direct contribution toward retirement savings. Detailed eligibility information can be found here. The Deferred Compensation b Plan allows eligible participants to accumulate tax-deferred savings for retirement or other financial needs beyond the limits of the University of Rochester b Retirement Program.
The UR has established criteria in determining retirement eligibility. We use several key factors to determine eligibility and appropriate retirement grandparent level:. There are additional factors that are detailed in our Retiree Benefits Summaries. We encourage employees to read through the summaries, attend a Retiree Session and meet with a Retiree HR Representative. A comprehensive list of retiree health benefits is located here. These forms should only be completed once you have met with a Retiree HR Representative and have selected your retirement date.
Your cost for retiree health plan benefits are determined by the UR health plan that you are enrolled in, your retirement grandparent level and the contribution from UR. Retiree health plan costs are located here.
Covered spouses and domestic partners will be included on billing statements. The billing statement will include amount due, where to send payment and date payment is due by. If you enrolled in a University of Rochester Medicare Advantage plan, coverage will begin first of the month following your retirement date. You retire January 20th, your coverage will start February 1st. Generally, Medicare Part A covers hospital care, skilled nursing facility care, nursing home care, hospice, home health services.
Medicare Part D is prescription drug coverage. There are two ways to get prescription drug coverage — enroll in a Medicare Advantage plan that has Part D coverage or purchase drug coverage through Medicare Private Fee-for-Service plans and Medical Savings Account plans. I used to attend meetings in Los Angeles. Her meetings were standing room only. She was a rebel and we loved her for it. I have been to 3 different meetings with 3 different leaders in 3 different cities and they are all following the same damn script.
These meetings are very small. Like 3 people small. There is a reason they are not well attended. My old friends have all left Weight Watchers.
I would love to re-join. I still need to lose that 20 pounds that crept back on me over that last 10 years, but I will have to lose it using another weight loss program. BTW, has anyone screened these leaders for personalities? I went to one meeting where the leader said that water was a good snack. I am a former TV producer and now I train people to be good on camera. Thank you for reading my email. I cancelled after they introduced the new plan and they continued to bill me. I had to call my CC company and file it as fraudulent to get it removed.
NOW there are 2 charges for WW magazine. No one has a clue. I can never get a straight answer to any question I ask. If u ask 3 people u get 3 different answers with sarcasm attached. I was told that only corporate can help you …. This is unfair, because she informed WW prior to the exploration date of her card. Weight watcher is penalizing her and probably others just to raise their fees even if WW are wrong.
Exact same problem and now I called for over a month and no one can help me cancel. I would like to make a complaint about the Arizona Weight Watchers Franchise. I have been a member of weight watchers for 15 years.
She would call me out in front of the whole group in the meeting for choosing a Vegan lifestyle because her husband is a butcher. She is not knowledgeable about the most current information regarding healthy nutrition and healthy lifestyles.
Every meeting she would get up in front of the group and tell us about herself and her weight loss struggles. It was as if she used the meeting as a catharsis for herself. She would just talk endlessly about herself. No one else got a chance to speak because she would just stand up there and talk about herself for 30 minutes.
Colleen Kerridan has contacted Weight Watchers and informed us that these complaints were made by someone using her name. The customer reps have difficulty understanding the English language. I asked and confirmed 3 times about the on-line plan being an ongoing 3 month plan.
I was reassured that this was the case similar too the monthly pass. Okay so today I am in chat room with another rep so i can submit my my rebate for for having lost 10 pounds and I am told my reference number is not available on-line and I notice that I am now going on a monthly plan because after the first 3 months that is how it works!!! I feel like bait and switch.
That is a scam. Oprah better get into corporate. The plan is working which is the only reason why I am trying to work through these issues. I will never ever recommend this program to anyone. I too am extremely frustrated with the whole WW Thing.. I am now trying to speak to someone in the corporate office; I have called 5 times and each time they automated voice tells me to hold and someone will be right with me Each time I hold for 10 to 20 minutes while it just keeps ringing and then I am disconnected.
I want my money back and I want it NOW. He talked to me like I was stupid, I had a horrible experience with WW customer service. I eventually got a hold of a supervisor who actually could speak and understand English, she was professional and handled the situation to my satisfaction. Each time I see that commercial, it makes me laugh. You really got it wrong when you chose her as a spokesperson. Why would anyone choose WW just because you have Oprah gloat that she can eat bread?
How many diet plans has she used? Who can relate to her? With your New spokesperson, Oprah telling the world how she Loves Bread and having it everyday. Well guess what, No WW bread. Really do you need a billionaire promoting WW, making even more money by buying stock. She can afford a trainer and chef. How about an average person???? Put the Bread back where we average people can buy it.
I was treated so rudely, requested a supervisor and was left on hold for almost an hour. I have had numerous problems with their app and also being on hold for over 45 mins to either be disconnected or to be rudely spoken too.
Here is the number for the corporate office and their fax and their fax is the chief financial officer is Nicholasville P. I ewould to get information regarding establishing operations of weight watchers in Nairobi Kenia. I admire many, many things about Oprah Winfrey, but I joined Weight Watchers to be part of a community of peers. Can Weight Watchers just be Weight Watchers? Watching the queen of arrogance sitting on her throne talking down to those below her is repulsive. I am writing to express my dissatisfaction with Weight Watchers and your new program.
I joined Weight Watchers on December 31, for the 3-month online program. I was very unhappy with the new program, and the new website was never working properly. Frustrated, I called the number to Weight Watchers and finally was able to cancel my program on January 4, and I requested a refund. Apparently the entire program was cancelled effective January 4, , because I have not been able to log into my account after that date.
Since I only used the program for 4 days, and was not able to log into the program after January 4, , I feel that I am entitled to a refund of at least two months — not just the one month I have been refunded. I am not very happy with Weight Watchers at this point. I have been a member off and on for several years. I was really looking forward to the new year and joining Weight Watchers and having success.
However, I do not like the new program or the new website. It is very difficult to use. My reason for contacting you is Oprah Winfrey. We have watched Oprah yo-yo diet for years, bouncing from one diet to another, just to fail. Just to work at Weight Watchers you have to be at goal.
Yet there Oprah is in all her fatness and glory. Oprah has some kind of cult following, but not everybody follows her. What is it going to do to Weight Watchers when the public watches her lose a few pounds on Weight Watchers just to gain them back? Weight Watchers might be good for the person that needs to lose a few pounds, but it fails miserably when it comes to the morbidly obese, and the people that suffer from Binge Eating Disorder.
What you need to get into is the real meat and potatoes no pun intended and help the people that need it the most. We all know what to eat and how to exercise. You also need new material because it is the same old stuff week after week, month after month, and year after year. I can almost set my watch to what week it is and what lecture that I will be listening to.
One last thing before I go, you need to stop discriminating against the very people that you are supposed to be helping. Have you ever stopped to think that maybe people can get more from a person that is going through the program than somebody that has just lost a few pounds?
I have over pounds to lose. For me listening to somebody talk about losing 15 pounds to get to goal is just plain disheartening! One more thing, stop the advertising where Oprah is fat shaming people. Your ads with Oprah are not sincere, she is rich, she can buy what every she wants, I will not join WW due to your spokes person.
Oprah tried everything best chef, trainers and now a miracle weight watchers. Please this proves Oprah and weight watchers are phonies. I would like to know more about the Oprah campaign for WW; when will her ad launch?
Will the public see her dieting experiences? Will there be TV ads? My brother went to weight watcher meeting in Scotts Bluff Nebraska at 6 PM on Wednesday night as your website listed there was a meeting. There is no way to contact the corporate office to escalate this issue up. And if the website lists it then there must be a meeting at that time. In the last hour since my online chat and my call to the number I now see Scottsbluff meeting time has been updated to show on your website as Tuesday night at 6 PM.
I just got back to the number and ask the support person who just updated that time and Sandy said she had no way of knowing. So what help is your number and your online chat if they never can answer questions. I will have to wait to try calling them tomorrow. I agree with you Joy. That person needs training on customer assistance. I am having the same problem in trying to reach knowledgeable people who are responsible for decisions at weight watchers.
This program has been screwed up for months! I have waited a long time for these online bugs to get worked out by weight watchers. Finally I contacted their number, but could not get a simple answer to my question — what is the future of the online etools calculator? I am told by our meeting leader leader that the calculator online is not the way it is going to be when they finally get it fixed.
She says there will be four numbers to type in to obtain a points value. The calculator now has seven numbers that have to be typed in. I am going on three months without a proper set of etools after this program change, and yet I have been offered only two months in fee recompense. I am told the new version of this analog calculator requires that 4 numbers be typed in, not 7. So from whom am I supposed to get a clear answer? I have no opinion of her presence in this program one way or the other.
In March I had signed up for the WW magazine and sent a check for the payment. Someone in your checking dept. It took me 2 months to get this sorted out with my bank because they also had to work with WW to get it refunded. What a pity that such a great program to help people with health issues is losing the reputation it had. I have no idea if you or anyone else ever reads these posts.
Because it became a health challenge I decided I would join WW coaching plus program. I joined this week, on Monday to be precise and had my first call with the coach. She was very nice however being a business coach myself and working with people in life and business coaching for over 20 years your training of these coaches is very lacking.
When I joined I was told I would be able to email the coach with questions at any time. The coach told me she only checks email on the WW site once daily and would get back to me within 24 hours.
Questions about food or my plan should be addressed faster if I need information that day. I also did not know I would have to email via WW website. Misleading by your customer service. Today I spent nearly an hour on the phone with customer service trying to get answers to simple questions. When I asked to speak with a supervisor the agent hung up on me. She put me on hold for so long I had to hang up. I finally contacted your online coach system where I received the answers I needed from a very nice, helpful intelligent person called Kim, who deserves to be a coach not online but working directly with people.
Certainly more helpful than the coach I was given. My problem is straightforward but appears to fall outside the WW organisation structure. I manage the staff wellbeing programme at the British school in the Netherlands. So we are in the WeightWatchers Benelux territory, but have English staff.
We run WeightWatchers groups and have been able to attract English speaking coaches, however a part of the support materials are in Dutch. The country manager tells me this cannot be changed.
Now I have 2 employees who want to join online. WeightWatchers Benelux can only give this to me in Dutch; a language our staff do not master. My frustration is that your organisation appears unwilling to address the issue. Do you that it is difficult, if not impossible, to contact individuals. They are intensely insulated from their customers. Is it really so awful to communicate with the people who make your jobs possible?
I have never in my life spoke to a company that does not know anything about billing. BOA says that weight watchers is not finalizing the payment, therefore it is dropping off of my account.
They cannot pay it if it is not finalized. I have tried to explain this to Weight Watchers. All they keep saying is. They do not have a financial institute. All I am trying to do is make sure you weight watchers get paid on my due date instead of having to run the payment multiple times, My point is everyone i have spoken to in reference to this is very rude and incompetent and all they want to do is argue, scream and not even try to help. Not everyone is trying to get out of making payments.
I just wanted it to work correct the first time. I ask to change the date to see if that would fix the issue, but they really freaked out on me over that….. I need help getting started joined 3 weeks ago attend meetings in el cerrito california. Staff is not helpful. Im paying their salary. I received my copy then got billing statements and invoices for a subscription.
I continue used to get invoiced. Finally I threatened to contact consumer affairs. I feel as though I am being harassed. I now have the corporate headquarters address and will post on YELP. Also I am submitting a complaint to Consumer Affairs. If it continues I am prepared to contact the Attorney Generals Office.
I have been trying to reach someone in the corporate office, all the phone does is ring. No one is answering, then the system says no one answers the operator option.
I have been a customer of WW off and on for over 20 years, I have a concern that needs to be addressed and should be corrected immediately. I have had a gift certificate purchased for me at our local office in Traverse City, MI. What a wonderful surprise! I was overwhelmed with this gift and it seems to be that I cannot use it with any of the online options. I was told three different versions, but no one really knows.
But I have not, I have been working hard trying to keep on track and also find the right person to assist me with my gift certificate and keeping my already two month progress. You cannot use your WW without having a credit card on file to be charged.
So for this entire week, I have not been able to get a straight answer or even assistance. I want to be able to continue on with my WW system, why is it not available? I would like a call back and assistance with this as soon as possible, why should I keep being a a WW customer if you cannot assist me on the simplest thing.
I did not knowingly allow weight watchers. I was never told verbally that when I tried the etools that would given weight watchers permission to debit my account. I am a lifetime member who decided to try the new system.
I went to a few meetings and tried a few etools and decided the new program was not for me. Also, I am 72, retired and was heading on an extended trip so would have great difficulty attending meetings or checking my credit card statements. I did not want to spend the money if I could not find meetings;. I have waited an hour on line for someone to answer my call. What a way to run a business. I need infro about my membership. I have been a member of WW off and on for many years.
I love your program and it works. I have a question, has the Corporation of WW noticed the cancellations of members in my area? Which is Shippensburg and Chamberburgs, Pa. We had a wonderful place to meet in Ship. Now we need to attend a meeting at another location, in the basement of a 4 Star Hotel Sheraton, suppose to be handicap accessible, not so, also the room is so small, very uncomfortable!
Now meeting are only 2 days a week. If Corporate Headquarters are not checking this out why members are cancelling their memberships, I am suggesting there is a need to do so and I urge you to check out the current leaders in that area! I have spoken to many members that have cancelled and some members suggest we go the local media about this problem.
There are quite a few churches that I am sure would like to have us. Please give this issue some consideration and I certainly would like to hear from you regarding this matter.
I have been trying to contact your company for two days to no avail. I have tried three different phone numbers, , , and I am repeatedly put on hold for a total 60 minutes. Also, I have emailed your support team with no personal response. How do you run a business this way? I have spent over 3 hours total trying to contact your offices. I am shocked that the number 1 rated company has such poor customer service. I would never recommend Weight Watchers to another person. I have received two emails telling me that my billing information needs to be updated.
I have tried the website without success. It is an endless loop that does not allow any contact with billing. I decided to try the phone. I have spent over two hours on hold with no response. It is impossible to believe that no one has answered the call. I am unsure what other avenue I should try. It seems that the company does not want any contact with the customer other than selling the product which I have and promoting the program.
You have lost my business. I have been a member since , and have been attending meetings at the center in Yorktown Heights, NY. The staff there has been exceptional, making the meetings a beneficial part of my weight loss effort. My concern is regarding the upkeep of the meeting center itself.
The rugs are dull, unattractive and have large, old stains, and the furniture is dated. In addition, the sign itself does not reflect the current Weight Watchers logo. I have been to other centers, and seen the color schemes and décor are more in keeping with the current WW philosophy.
However, the Yorktown center seems to have been overlooked for an upgrade. I am hoping that this matter will be given the attention necessary, so that this center can continue attracting and assisting members as they pursue their weight loss journey. Have monthly pass want to use etools Been holding for 33 minutes but it is after 6: I cancelled my membership in February and Weight Watchers never cancelled my membership. I have called the customer service number and I was told that someone would call me right back and no one ever did.
I asked for the corporate headquarter number and the weight watcher representative told me that they did not know it, and that if they did it would be improper for them to give it to me. The reason I cancelled in February was because no one could find my membership information and the Weight Watcher representative would have to call customer service to get the information and that was time consuming.
I was there for approximately 40 minutes each time just to weigh in. It was frustrating and time consuming so I cancelled my membership. I have found through my experience that Weight Watchers is not very customer friendly. Also, when calling in there is really long wait times to talk to a representative.
Please hire more representatives. I called Weight Watchers customer service and was told I could cancel my account today but that I could not be refunded for any of the previous charges.
I need an address I have canceled my monthly pass. My name is Faye Lazear, , I am a weight watcher member in Long Island New York, I did not get to my goal as of yet, in the mean time, I found out I have breast cancer, and am under treatment, In life there are obstacles, and it is how we face these obstacles that gets us through any thing life may throw at us, this is just another obstacle which i am facing, at the same time going to weight watchers, I love my leader, her name is Fran Posner , Fran has been a leader for many years and as conquered, Fran helps me so, I look so forward to her meetings, As well as the three recept.
I am writting to you, for as I mentioned i am going through cancer treatments, I pay monthly , at this point I have to stop payment and continue to treat this cancer, which will my posisitve attitude and love and support from all from weight watchers and my family and friends, I will conquer, as I will conquer the weight as well. Life has many obstacles which we go through it is how we deal with these obstacles, that gets us through anything.
Please have some one in the corporate office, call me so I can speak to some one in charge regarding this matter. Hi my name is Jermaine Ridgway. I currently manage a rap artist by the name of Joell Ortiz.
He currently has a broad reach via social networking etc. Thanks to weight watchers Joell Ortiz has lost an excess of 80 pounds! Weight watchers has proven to be a powerful tool for weight loss.
Somthing that we have noticed is the presence of weight watchers is not felt in the inner city as much as it should. We feel like Joell could be a great example of how effective weight watchers can be.
And how as a kid from the inner city you do not have to be ashamed of addressing his weight issues head on! I was laid off on March 5, and canceled my account online that day, after I waited over 15 min, but it did not take.
After taking a couple of bites, I bit into a hair. It could be a rodent hair. After calling WW three times and emailing them, I was told today it could take two weeks to hear from the corporate office. The Advanced Manager I spoke to today even admitted this is a Heath issue. Not only will I never buy their snack food again, but I want WW to be concerned enough that they find out wha it is.
I believe the challenge you are having with the candy point value discrepancy was dealt with By sending it to the product departments attention. You are right This page is open to questions , tips , ideas , celebrations , non scale victories , challenges and recipes. But I felt your post was negative towards me , so I encourage you to have a discussion with me , we can sit and chat in person anytime just let me know so much more positive. My email is jkokXXXX verizon. I now need to again lose weight, this time for health reason due to pulmonary fibrosis, a terminal lung disease.
In order to be evaluated for a lung transplant I must weigh a specific weight. I then went one step further and using the WW point calculator and the nutritional info on the candy box figured out the points for one pouch, surprisingly it came out to 4 WW pts not the 3 that the box states.
This could be a huge issue when counting points. Weight Watchers Corporate Office. How would you rate your experience with Weight Watchers? If we track our foods each day. Good day sorta good day Bad day I even thought of using the recipe builder area to do this now. I posted these notes on connect also Reply. To Whom It May Concern: This page is blank! Good afternoon, I am emailing in response to the lack of support I received from your Weight Watchers number.
Respectfully, Yvonne Chiarenza Reply. What is her extention? Chambers— What in the hell has happened to Weight Watchers? Your former Lifetime member, Karen Melamed Reply.
Please fire Adrienne Dalaly the member services manager. They are incompetent and unprofessional. The franchise is disorganized and they treat the Weight Watchers member with disrespect. I will never ever recommend this program to anyone Reply. By the way, your customer service people that answer your phones are idiots!! Both of those numbers are in our listing, but thanks for the info!
Hello I ewould to get information regarding establishing operations of weight watchers in Nairobi Kenia. Try going through your credit card company. Yeah I had a similar experience and had to dispute through my bank. Information on Oprah campaign? I would like to learn more. Sincerely, Hazel Palache Reply. Help needed asap Reply. My Name is Elizabeth Beth Kindig. Please consider my request. Thank you, Karen Halbasch Reply. So how does my question receive an answer?
I would appreciate if someone could please call me regarding this matter. Thank you Amparo Ozuna Reply. I am angry and disappointed.